From beginning to end you are catered to. The company understands your issues/fears and works to calm you down. The thing with these awful pests is that you can never be 100% sure that an extermination will completely eliminate them, ESPECIALLY without the proper prep. Pest Prep goes above and beyond to prep you correctly for the extermination, resulting in little to no work on your end. After the extermination they will even come back upon your request to make sure the process was done with the proper chemicals, ensuring as much as humanely possible that the job was done correctly.
I even asked the company to re-send me an itemized contract a month or two after the job was done. We are trying to get the landlord to pay a little bit of the bill. Pest Prep immediately remembered me when I called and I received the contract in my email that very same day.
100% worth the price for the service you receive.
Great Service. Bug Free. Better Sleep. Happy.
1. Saved me time. They did in one night what would have taken me a whole weekend plus some time to do.
2. Put my mind at ease that someone who KNOWS how to treat belongings for this type of prep was doing it instead of me hoping I did everything right.
It was worth every penny for a bit of sanity and peace of mind during a stressful situation. They were great at communicating with me leading up to the visit and I would recommend them to anyone.
Lastly, the owner of this business is one of the most honorable, stand-up people I've met as a person and as a business owner. We had a complicated situation and he went above and beyond to make sure we were really clear of the nasty critters and took the time even after we had already got the treatment and paid to give us useful, honest, and direct advice to make sure our apartment says free of them. The service itself was great, but I cannot say enough good things about the owner himself and how he runs his business. What a lifesaver. He is truly there for his customers.
Throughout our ordeal with bed bugs, Rich was an excellent source of information and assistance. Weeks after our heat treatment was done, and our bedbug situation was not resolved, Rich provided us with advice on how to proceed and what information we needed to ask our exterminator and landlord for. He also provided us with referrals to other exterminators, to ensure that our apartment was being treated properly. Overall, he really made us feel like he actually cared about what was going on in our apartment.
Rich was great to work with and I highly recommend Rich and his team!! They were a saving grace, and still continue to be!!
He came by my place on a weekend to take a look, educate me on how the industryworks, and give me one of the cheaper quotes I'd seen for the services he was providing.
The most amazing thing? I didn't even end up using his services. He taught me that a particular extermination company had a history of defrauding customers. In other words, there was a VERY high chance that there were no bedbugs in my apartment at all. This company was just saying there were so they could get a big fat check from my management company.
Taking matters into my own hands, I decided to get an independent inspection done, and no signs of bedbugs have been found. I've sealed my apartment, and I'm hoping I can last the year with nothing come in from other apartments before I move out.
Talking to Rich saved me weeks of essentially being homeless while my apartment was being treated. Thanks Rich!
Thank you Rich for making my life easier
Over the course of the next week, he continued to walk me through the inspection process (again, not what is Company does) – advising me of standard/not standard industry practices, signs to look for, questions to ask/not to ask, etc. Luckily I did not have bed bugs at home!
Rich could have taken advantage of my panicked and crazed state, telling me that night and in the days to come that the pictures I sent him were bed bugs and that I needed to employ his services immediately, given that his Company would only be necessary if I did have an infestation in my own home. Rather than do that, he took time out of his night, vacation, and week (and essentially took money out of his pocket) to help a complete stranger.
During my week long ordeal, I asked Rich if I could pay him for his psychological and professional services. He simply replied, “just pay it forward – the world needs more good people.” Specifically, the world needs more good people like Rich. If his Company is one quarter as good at their specialty as he is at being a thoughtful and caring human, you will be in great hands.
Cannot thank him enough.
12/15/2014
Kristine K Midtown NYC
9/20/2014
Amazing service from top to bottom. I recently discovered I had bed bugs in my apartment, and heard about Pest Prep NYC from a friend. I was not disappointed. They came in to my apartment, did a check of the infected area, as well as the rest of the apartment and he was honest about my situation. He gave me a free quote, and gave me great advice on how to handle the situation, which definitely put my mind at ease.
I received an estimate on services which was shockingly fair and reasonable compared to what I've read online from other services. We agreed on a date and Rich and his crew showed up on time and did not waste any time sealing and packing up my belongings.
Pest Prep NYC is probably the most honest company I've ever dealt with. The fact that the crew was helpful and reliable and ready to answer any questions I had says a lot about the owner and how seriously he takes his work and cares for his customers.
Rich gave me his number and was able to answer any questions (which were a lot) I had day or night, really made me feel at ease.
I recommend this company for anyone who finds themselves with an unfortunate pest problem.
Frank M Brooklyn NY
9/18/2013
After months of dealing with a bed bug infestation and postponing my scheduled treatment several times due to difficulty with the "prepping" part of it all, I found these guys just when I was about to give up and throw away 30 years worth of family history. They not only came right away but also befriended my elderly father (who refuses to throw anything away and actually loves clutter) and made him feel comfortable with having people he just met clean of all his belongings! They treated everything like gold and made us feel at ease throughout the entire process. Even though the power went out 2 or 3 times (very old building) they never skipped a beat and even offered to help us get the power back on. Lastly, several times throughout the prepping, they found money, valuable and sentimental items. Upon each discovery, they notified me and let me know where everything was being stored after cleaning. I kept in touch with them throughout my entire treatment process and they were happy to answer any questions I had. Even today, if I have any questions I know I can reach out and get a response - that is TRUE customer service. Overall, these guys are Reliable, Trustworthy, Efficient and worth every penny!
Marcela Inwood NY
I was in a world of hurt after exterminators informed me that I would need to prep my apartment as quickly as possible to ensure that the severe infestation discovered was treated as expeditiously as possible. With my boss out of town, it would not have been possible for me to do the prep work as described in a month, let along a few days, especially with my boss out of town on vacation. I found Pest Prep NYC in an online article and Rich arrived that evening to provide me with an estimate, a great deal of reassurance, and a guarantee that the work would receive his personal attention. He assured me that very evening that he (and PP NYC) would be available to me 24-7 throughout the entire process. Keeping in mind that , the amazing Will and their crew will, perforce, be going through all of your stuff, you need to feel comfortable with the gentleman performing this service. As it turned out, in order for my Mom to feel safe in her nearby apartment, we asked PP NYC to treat and prep her apartment as well. These guys could not have treated my 85 year old mother better and went out of their way to reassure her that they would take care of her as well throughout the entire process. and Pest Prep NYC have delivered everything they initially promised and more. Since I know that you are going to need capable, qualified and dedicated assistance to properly prep your apartment for treatment, I hope you will consider this excellent service provider. To remain safe, we have also retained PP NYC to monitor our apartments on a monthly basis going forward. Mom and I found these gentleman supportive and reassuring throughout the entire process and feel greatly indebted to all of them who assisted us so professionally. Mom and I thank you from the bottom of our hearts for the assistance you have provided to us during this most difficult time.
Larry C.
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After a family trip to Disney my husband and I apparently brought bed bugs into our apartment. When we got the "to do" list from our exterminator we were overwhelmed. So we called Pest Prep. The owner came by to give us an estimate, and answered all of our questions. The following day they prepped our apartment. They were amazing! I highly recommend these guys.
Yolanda L.
WALL STREET, NY
My family was shocked when we found out we had bed bugs. My wife and children were completely freaked out, So we called Pest Prep. The owner came by to evaluate our situation and was very informative, and calmed us down. The following day they came to prep our apartment (which was a Sunday) we were shocked with how much stuff we had. They treated everything with care and finished our 3 bedroom apartment in 8 hours! These guys were amazing! I highly recommend their service not only for the great job they did ,but more importantly the way they made us feel better during this horrible time.
Rob D
